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Customer Services Team Manager

  • Operations
  • Jersey
  • Permanent
  • Full Time
  • 33583

Description

Great role opportunity assisting, leading and managing the customer service and sales team, to include driving performance to enable the team to meet company targets and ensure that all calls and administrative duties meet required standards; build customer relationships and identify areas to mutually improve operational delivery and anticipate and resolve issues; manage headcount, resource deployment and asset management in accordance with and to meet established budget; communicating team goals and identifying areas for new training or skill checks; new team member training; answer team questions and help with problems; oversee team work for quality and guideline compliance; communicate deadlines and sales goals to team members; develop strategies to promote team member adherence to company regulations and performance goals; conduct team meetings to update members on best practices and continuing expectations; generate and share reports about team performance, objectives and deadlines; ensure company brand materials and physical working spaces meet and exceed company presentation standards.

Candidate will demonstrate great leadership and organisational skills; team leadership experience; Microsoft Dynamics CRM knowledge (preferable but not necessary); able to handle objections well; strong communication and motivational skills; results-oriented; employee training experience; sales skills; self-motivation; strong relationship builder; customer service ability.

Five years continuous residence in Jersey required.

RECRUITMENT CONTACT

For more details contact Emma O’Connell

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Customer Services Team Manager

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