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Service Desk Analyst

  • Information Technology
  • Jersey
  • Permanent
  • Full Time
  • 33311

Description

Postholder will provide first level technical support to internal staff, to respond to staff requests for IT service, and assist with smooth running of all IT systems.  Duties involve providing excellent level of customer service; ensuring requests logged and managed in IT Service Desk system; troubleshooting IT related problems from in-house software to hardware, such as PCs, printers, and mobile devices; taking ownership of user problems and following up on status; adhering to IT processes such as incident management and change management; providing induction training on in-house applications to users in remote offices; conducting user administration for starters/leavers/transfers/promotions/application access; providing mobile device administration and support; liaising with third party suppliers for additional technical support; providing phone system support and administration; installing equipment – PCs, printers, laptops, modems, faxes and photocopiers; processing quotes, purchase orders shipment of items; creating knowledge base articles and procedure documents, FAQs, self-help guides; being aware of cyber security risks that exist and escalating events or concerns; carrying out all tasks in a security consious manner.

The ideal candidate will be given extensive training as part of this role. Previous experience of working in an IT environment is beneficial, however, is not necessarily required. Being able to evidence a keen interest in IT and new technology is preferred, and higher education experience of IT would be an advantage. Some knowledge of these systems would be beneficial: Microsoft Windows & Office; Active Directory; Microsoft Exchange.

Five years continuous residence in Jersey required.  Some weekend work may be required.

 

RECRUITMENT CONTACT

For more details contact James Troy

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Service Desk Analyst

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