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STO/Assistant Manager Private Wealth

  • Trust
  • Jersey
  • Contract
  • Full Time
  • 7367

Description

One year contract managing contractual relationships and operational delivery of services to clients, ensuring SLAs and KPs met/exceeded; ensuring work invoiced on time and in line with client contracts; jointly responsible with finance function for outstanding client debt; responsible for implementation of annual fee increases; support Service Delivery lead as a contact person for escalations; identify sales opportunities; involved in initiatives and projects; ensure that operational capacity matches demand; flag anticipated SLA issues and resolve; make decisions on fee, debt and service disputes; manage recruitment, illness management and performance appraisal with HR; resource management, including new hires, utilisation and migration of activities; works with Internal audit/compliance; monitor supplier relationships.

Candidate will have strong communication, problem solving, analysis, customer service, management and leadership skills; good team player with initiative; keen eye for detail and ability to see and implement changes to process to improve service delivery; sound knowledge of software packages such as MS Office; sound knowledge of relevant regulatory requirements and standards; at least 5 years relevant experience with at least 3 years at Senior Officer or Assistant Manager level; ideally to hold JFSC Table 5 qualification; relevant professional qualification, ideally degree level or equivalent.

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STO/Assistant Manager Private Wealth

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