Assistant Manager, Client Handling

The list below details the tasks that your role is likely to include.  It is not exhaustive and may be amended from time to time: Client Administration 

• Act as an authorised ‘C’ signatory. 

• Administer a varied and more complex portfolio of clients, in accordance with procedures. 

• Preparation of all day-to-day correspondence with clients and intermediaries. 

• Responsible for the maintenance of statutory books and regulatory documentation for own portfolio. 

• Liaise with clients on day-to-day matters and overseeing and actioning all ongoing tasks for portfolio. 

• Conduct periodic reviews on own clients. 

• Prepare and circulating agendas, board packs and reports. 

• Prepare checklists for activities such as draw downs, distributions, investments, power of attorneys. 

• Schedule and attend client meetings. 

• Draft minutes and resolutions for meetings, circulate for comments, finalise, and arrange for signing. 

• Maintenance of client data for own portfolio of clients on core systems 

• Liaise with intermediaries in respect of own clients (including banks/agents and the JFSC registry.) 

• Administer structures in accordance with professional advice received. 

• Collaborate with our onboarding team to ensure new client relationships are onboarded within a deadline agreed with the Client Service Director.   

• Travel to meet with clients and intermediaries as required. 

• Understand the financial drivers of the business and ensure all KPIs and targets are met. 

• Daily input of time on timesheet. 

• Manage the billing process for own portfolio to include analysing WIP, preparing billing control forms, issuing invoices, and managing aged debt. 

• Monitoring and overseeing payments for own clients to include an understanding of the different requirements/process for payments for high-risk clients. 

• Assist with the review of accounts/financial statements. 

• Supervise and monitor the workflow of more junior colleagues. 

• Support Manager with the performance monitoring processes and development of junior colleagues. 

• Delegate tasks on own portfolio to junior colleagues. 

• Act as a point of escalation for basic queries from junior colleagues. 

• Coach junior colleagues in respect of client day to day activities. 

• Support junior colleagues with time management and prioritisation. 

• Ability to assess risk and escalate to the Manager appropriately, always complying with relevant organisational policies and procedures. 

• Review screening tools for any adverse media hits, escalating appropriately. 

• Obtain and review KYC on all connected parties of a relationship to the current regulatory standards. 

• Understanding what is appropriate and acceptable in relation to AML and CDD and ensures any changes to requirements are addresses quickly and accurately.